Quality and customer satisfaction are of utmost importance to us at Precious Labels.

All products are conditionally guaranteed by Precious Labels Limited for a period of 30 days. If you are unsatisfied with the quality of a product, please contact us at info@preciouslabels.co.nz. We may arrange to replace it at our discretion.

General wear and tear or inappropriate use of the product is not covered under this warranty. You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure another fault does not occur.

Return / Refund Policy

Please ensure that the details provided for printing are correct. Since each order is personalised it has no re-sale value, therefore All Sales Are Final. Refunds are not usually given if you change your mind, make a wrong decision or provide incorrect details (incorrect postal details). Refunds will be paid into your bank account less credit card/buy now pay later fees (which are 2.5% for credit card and 5% for buy now pay later like Afterpay etc).

If we verify that we have made an error at our end, we will re-print the order. There will be No Refunds or Credits. Customers must inform Precious Labels (either by phone or email: info@preciouslabels.co.nz) within 5 business days of order acceptance to notify us of any defects. In order to receive a replacement, customers must return 100% of the product within 10 working days (at their own expense) from the time notified. Replacement orders will be sent out after the products have been received. All charges related to courier delivery are NON REFUNDABLE. Please allow 5 -10 working days for us to process a refund request.

Post / Couriers

We use the services of NZ Post for standard delivery (NZ and worldwide) and Courier-Post for all urban and rural deliveries nationwide (NZ only). While NZ Post has a fantastic track record or delivery, packages are sometimes delayed or lost. We, unfortunately, have no control over this. We will do our best to track the item, however, we do not take any responsibility for lost packages sent through our Standard Post service. There is a standard replacement fee if you would like the order to be reprinted. Please contact us to discuss replacement (either by phone or email: info@preciouslabels.co.nz).

All couriers sent have a tracking number attached so we can easily track the item. We rely on Courier-Post web tracking system to track all our parcels and do not take responsibility if the parcel has been delivered to the address but has gone missing or has been stolen. Please leave a note at Checkout if you would like Courier Post to leave the parcel at a secure location at your residence.

And remember, we’re always here to help! Please contact us if you have any questions or concerns.